Link Buyer Frequently Asked Questions
Can I view your inventory before placing an order?
Yes. Register for a free account, log-in to your Control Panel, click "My Link Ads", and then click the "Add Link Ad" button. Once you have added your Link Ad details click the "Hand-Pick Link Pages" button. This will allow you to browse through our inventory by category before making a purchase.
By default you can only view up to 15 URL's per category per day. This was done to protect the privacy of our Publishers. But for all listings you can view a brief site description entered by the website owner. Then you will be able to see the URL's of the pages you choose after placing an order and selecting the pages to place your link(s). Further, if you are unhappy with any selection you can cancel it at any time and receive the link credits back automatically. Then you may choose another page instead.
Can I cancel a link selection and get my credits back?
Yes, if you decide that you don't want to place a link on that URL, you may cancel the selection at any time and the link credits will automatically be returned to your account. Then you can make an alternate selection instead.
What kind of discounts do you offer?
We offer 10% bonus credits for purchases of $500 or more per month.
Purchase 500 credits and we will manually add an additional 50 credits to your account for a total of 550 credits at a cost of $500 per month.
Purchase 1000 credits and we will manually add an additional 100 credits to your account for a total of 1100 credits for $1000 per month.
Purchase 1500 credits and we will manually add an additional 150 credits to your account for a total of 1650 credits for $1500 per month.
The bonus credits have to be added manually by us. So when you are done with the purchase(s) over $500 please contact us using the link in your control panel and we will add the credits within 24 hours.
How can I cancel my account?
While logged in to your Control Panel (for Advertisers only) click on My Profile. Then click edit my account settings. At the bottom of the next page you will find a link to the cancellation form. Please submit this form and we will email you a confirmation that your request has been processed. We will also cancel any active payment subscriptions so these do not renew again.
For Publisher accounts please contact firstname.lastname@example.org and request to cancel. Be sure to include your account user name and send the email from the email address the account is under.
How do I reduce the number of link credits I have purchased?
While logged in to your Control Panel (for Advertisers only) click on the Edit Account button. At the bottom of the next page you will find a link to the cancellation form. Please open this form, fill it out, and under the Subject field change the value from Account Cancellation to Link Credit Reduction. Then submit this form and we will email you a confirmation that your request has been processed. We will also cancel any active payment subscriptions that match this link credit reduction so these do not renew again.
Why was I re-billed when I have available text link credits?
Sorry for any confusion. The order you placed is a monthly subscription for your chosen number of text link credits, not for the text link ads themselves. Thus you are re-billed for the total number of credits you have purchased, not the total number of credits currently used. Available (unused) link credits expire at the end of each month and do not roll over to the next month. We really try to make this clear in our terms of service and on the page where you placed the order.
"Payments Made by Advertisers
Payments for text link credits are accepted via PayPal or Credit Card (2Checkout.com). All payments are made on a recurring subscription basis but may be canceled at any time.
Payments made for text link credits will be re-billed each month until you request a cancellation. All credits expire at the end of each monthly billing cycle (whether they are used or not) and cannot be rolled over into future months. For example, if you purchase 100 credits and use only 75 during the month, you are still re-billed for 100 credits."
How can I update my credit card information?
If you are currently paying by paypal.com subscription please log-in to your paypal account and update the information there. There is an option to manage your automated, or recurring, payments. Here you can locate the one for Next Net Media (BackLinks.com) and update the funding source.
If you are paying by credit card please log-in here to update your credit card details:
If you have any trouble at all logging in please feel free to contact us using the link in your control panel and we can provide the log-in name and password for our billing system.
What form of payments do you accept?
You may purchase link credits through your Control Panel by paypal or credit card. Credit card payments are handled by our payment processor, 2checkout.com. Unfortunately we do not offer other payment methods besides this at present. In rare cases, for very large volume purchases, we can make an exception and accept check and/or wire transfer payments. Please contact email@example.com for more details.
When I am re-billed for my purchase?
You are re-billed exactly one month from the date of your original order. The re-billing is based on the original order date, not on the calendar month.
Each new order is set up on its own separate payment subscription. They will also renew 1 month from the order date. For example:
A) Order #1 for $50 bought on April 1, 2014 renews on May 1, 2014
B) Order #2 for $35 bought on April 7, 2014 renews on May 7, 2014
C) Order #3 for $300 bought on April 22, 2014 renews on May 22, 2014
If a lot of separate orders are placed and you wish to consolidate into 1 monthly billing we can do so at the beginning of the next month. We will calculate a middle billing date for the existing orders and have you make one payment for the consolidated total (Example: $385 on May 19, 2013). Please contact us using the link in your control panel for such a request.
Where do I find an Invoice or Statement?
We have a billing system where you can log-in to view and or print your Invoices:
If you have any trouble at all logging in please feel free to contact us using the link in your control panel and we can provide the log-in name and password for our billing system.
As most of our payments are handled through third parties (paypal.com or 2checkout.com) they may also email you a receipt each month.
I placed my link on a site and it is no longer showing up in my control panel?
Your purchased text links are placed on the Publisher's web page within a few minutes after selecting such. However if the Publisher has decided to stop using our service, or if their page has fallen to a PageRank 0 with recent google PR updates, then the text link is removed and your link credits are automatically returned to you. You may then place that link on another web page in our inventory.
I cant find my text link on the page I selected?
All text link purchases should be placed within minutes of selecting such. On rare occasions it may take a few hours to be placed. If it is longer then this please be sure you are thoroughly checking the page for your text link. You might even want to view the source code of the page and using a "find" function in your notepad/wordpad software search for your anchor text or domain name. You can also use a "find" or "search" function in your browser to check for your anchor text on the page.
If after doing this you still do not find your text link then we would recommend canceling this selection and choosing an alternative page instead. It may be that the Publisher is no longer using our link publishing software. In this case their page will be removed from our inventory within 5-7 days.
How do I report system abuse?
You can submit the contact us form and select the Abuse option to notify us of such:
Types of abuse include: Forged/Faked PR, deliberate attempt to hide purchased links, no follow tags, invisibility tags, etc...
We will investigate these issues and give the Publisher a chance to correct the problem. If not their page(s) will be removed from our inventory.
How do I start buying text links?
To get started, register for a free account, log-in to your Control Panel, and click the "Link Wizard" button. This quick guide will help you create targeted link building campaigns.
To activate your campaign, click on "Buy Link Credits".
How do I remove my text links from a web page?
In your Control Panel, click on "My Link Ads". Under the ad you want to cancel a link selection for, click on "Existing Links". Find the text link you want to remove and click "Cancel Text Link". This will allow you to select a text link on another web page instead as the link credits will be automatically returned to you.
How can I view the pages where I have bought links?
In your Control Panel, click on "My Standard Link Ads". Under the ad you want to view your link selections for, click on "Existing Links". All of the existing links for the ad will be displayed. Click on Existing Link and you will be re-directed to the URL where your link appears.
Can I add notes to my account for other employees?
Yes, this option is available. In your Control panel click on My Profile. Here click "add notes". This will allow you to add notes and communicate with other employees or people who have access to your account.
Do you offer a reseller program?
We do not offer a true, branded reseller program at Backlinks.com. However you are allowed to create separate user accounts for your clients and manage these. Alternatively, you can add link ads for your users to your account and manage them directly.
Can I be notified when I have available link credits?
Yes, in your Control Panel, click on "My Profile". Next click on edit my account settings. Here you can check the email notification option called "Unused Credits Reminder". Then click update. This will email you once per week if you have available link credits so you can log-in and spend these on new link selections.
Can I be notified when a link selection is canceled?
Yes, in your Control Panel, click on "My Profile". Next click on edit my account settings. Here you can check the email notification option called "Link Cancellation Notification". Then click update. This will email you whenever a Publisher cancels your link purchase so you can log-in and select an alternate page instead. Unfortunately this does not notify you if a Publisher is removed for system abuse, the page is deindexed, or if the publisher removes our software. Thus you should also select the email notification option entitled "Unused Credits Reminder" as well to ensure you spend all your purchase credits each month.
How can I update/change my password?
In your Control Panel, click on "My Profile". Next click on edit my account settings. Here you can update your password.
Why do I often have link credits available?
Your purchased text links are placed on the Publisher's web page within a few minutes after selecting such. However if the Publisher has decided to stop using our service or the page is deindexed, then the text link is removed and your link credits are automatically returned to you. You may then place that link on another web page in our inventory.
How can I change the category for my link ad?
Unfortunately there is no way to change this once the link ad is set-up. If you have not selected any links yet, simply delete the link ad and re-create it. If you have selected links please contact us and we can update this manually.
How many anchor text/URL combinations am I allowed?
You are allowed to create as many anchor text and URL combination's that you require. This includes different anchor texts for the same URL.
How can I get a complete list of my existing links?
In your Control panel click "My Link Ads". At the bottom of the page, click "download existing links". This will give you a list of all your selected link pages in a text file format.
How is your inventory organized?
Our inventory is organized by category. This allows you to search through our inventory for the link pages that are most relevant to your website content. Also each page includes brief description about itself. The search function will allow you to enter keyword phrases, or terms, and see if they match any of these page descriptions. Further you can use the search box to find all pages from a specific country, homepage/subpage, and pages or top level domains not already linking to you. These search options can be performed on all categories or within a specific category you have selected.
Why aren't the links I have selected showing up in Google?
In general it will take around 3-6 weeks for Google and the other search engines to completely crawl all of these link pages.
Will buying text links increase my website traffic or sales?
The primary benefit of our service is to increase the search engine rankings for the keyword phrases (or anchor texts) you are targeting. By increasing your rankings this in turn should drive more traffic to your website and increase your product sales.
How many other links will appear on these pages?
The maximum number of BackLinks links per page is 12, but the website owner may choose to place other links on their page as well.
Can you put together a custom package of links for me?
Our program is built more on a self service model. Thus we dont put a package together for you or select the links manually on our side. We provide an online Control Panel that will allow you to browse through our inventory and select links on pages that are divided up into categories based on content.
Are these permanent links?
The links will remain active as long as the monthly payment is received. Once this is stopped the links will also be removed. Also the Publisher may remove the links on rare occasion for some reasons. For example, if the Publisher has decided to stop using our service or the page is deindexed, then the text link is removed and your link credits are automatically returned to you. You may then place that link on another web page in our inventory.
Why MOZ Domain Authority?
Google takes a lot of factors into account when determining the authority of a site. So, if you want to find sites that are important to Google, you have to have a metric that is calculated using a lot of factors as well.
Why can't I find the options for Content Link Ads?
Unfortunately we are no longer offering the Content Link Ads feature. These were not proving effective for SEO any longer.
For Publishers, any pages you have that are currently active with existing link ad sales can remain. However please do not add any new pages to My Content Link Pages. These cannot be validated successfully. Advertisers are not able to place new Content Link Ads so it will not matter to add new pages or re-validate existing ones.
For Advertisers, any existing link ads are safe to let remain active. We will not remove these automatically. However we do not recommend placing new content link ads at this time.
What are your terms of service?
You can find our terms of service here.
Can I increase the character limit for the anchor text?
Yes, if you run into a character limitation on the anchor text field please contact us through your control panel and we can try to increase it for you.
Do you support international characters?
Yes in general most web pages with links for sale will be able to show the anchor text in international characters. However this will vary depending on the server settings of each web page. Thus after making a link selection you can check the URL directly to make sure that your anchor text is showing correctly. If for any reason it is not showing properly you can cancel the link selection. The link credit(s) will be automatically returned to you so you can make an alternate selection instead. Also there is no problem adding anchor texts in international characters through our web based Control Panel. However if you run into a character limitation on the anchor text field please contact through your Control Panel and we can try to increase it for you.
What does "not available for your category" mean?
This is displayed next to pages within your Control Panel when the publisher of the page selected NOT to accept links from the category of your link ad.
On the "Select Links" page, what are the thumbs up and thumbs down icons for?
When you are selecting links, you will see thumbs up and thumbs down icons to the right of the web page. These buttons are for Favorites and Tags, and they allow you to quickly and easily categorize your web pages. Basically, you can mark a web page as a favorite, give it a tag (like "sports links"), and then use the dropdown boxes on the "Select Links" page to easily find them later. You can also mark a web page as "hidden", and it will not be shown as you search through the web pages.
Do I need to register for an Advertiser and Publisher account separately?
Yes, unfortunately we do not have an option presently for a combination Advertiser and Publisher account. So you will need to register for each account type separately. Each account will need a unique user name and email address (for password recovery.) However the rest of the account information may be the same. Sorry for the inconvenience.
How long will it take for my rankings to improve?
It can take several weeks for the search engines to find and index the links you create through BackLinks.com, and often you start ranking for long tail keyword phrases before your primary keywords. (Long tail keyword phrases are lower volume phrases that relate to your primary keywords.)
We generally recommend that you commit to 3 months for a keyword campaign and then evaluate and tweak your anchor text and queues. But, you can log into your BackLinks.com control panel and review your rankings every few weeks until then.
While you wait for the search engines to find and index your links, we also suggest that you invest a little time in your onsite optimization and social media.
- Make sure your primary keyword and some related keywords are in the text of your page.
- Freshen up your content
- Fix any broken links
- Create/update your social media profiles (Check out: LockMyBrand.com)
- Create and submit a sitemap
These little tweaks can dramatically affect the success of your link building, so take your time and do it right.
What if the PageRank you have listed in incorrect?
Shortly after a major Google PR update it can take time for our system to catch up. Unfortunately we cannot query their servers too quickly or we will get blocked. So it can take 2-3 weeks for our system to be completely updated. We apologize for the inconvenience. However the updates will take place automatically in time.
Can I make my links no follow?
Yes, we do have this option available upon request. Please contact us through the link in your control panel and we can enable it. You will be able to set each link ad as no follow if you wish.
Do you offer an API?
Our API option is only available for Advertisers accounts who are spending a significant amount with us each month. We do not offer an API for Publisher accounts. If you are Advertiser you is interested in using our API please contact us using the link in your account.